Questions and Answers
We live in a rural community where many of our customers have PO Boxes. Sometimes physical addresses are not present. Are we required to collect a physical address for CIP purposes?
The physical address is required unless the customer is in the military and has an APO or FPO box number. This same question was answered in the CIP Frequently Asked Questions and reads as follows:
What address should be obtained for customers who live in rural areas who do not have a residential or business address or the residential or business address of next of kin or another contact individual? For example, is a rural route number acceptable?
Yes, the number on the roadside mailbox on a rural route is acceptable as an address. A rural route number, unlike a post office box number, is a description of the approximate area where the customer can be located. In the absence of such a number, and in the absence of a residential or business address for next of kin or another contact individual, a description of the customer’s physical location will suffice.
(Posted: 05/08/2008)
